Direct Energy

Founded in 1986, Direct Energy is an award-winning electricity and natural gas provider that services homes and businesses in select states and territories. With almost 400 employees across all of its locations, Direct Energy purchases power generated from a variety of sources including natural gas, coal, and nuclear. The company’s Home and Business Services division employs over 1,400 technicians providing residential customers with heating, ventilation, and air conditioner (HVAC), plumbing, home improvements, water heater, and electrical appliance services.

There are 750 companies in the Direct Energy, Inc. corporate family. With nearly four million customers, Direct Energy is one of North America’s largest retail providers of electricity, natural gas, and home and business energy-related services. Direct Energy is available in 15 U.S. locations — Delaware, Illinois, Indiana, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, Texas, and Washington, D.C. — as well as three in Canada: Alberta, British Columbia, and Ontario. The company offers energy solutions for small businesses as well as large commercial operations.

A Texas-based energy company, Direct Energy serves a large population in Houston and Dallas. The company gives customers choice, simplicity, and innovation where energy, data, and technology meet. Direct Energy empowers customers with simple solutions to track, understand, and control the electricity and natural gas they use. They provide the insights they need to make smarter decisions, be more efficient, reduce their energy use, and save money.

Not only does Direct Energy provide customers the tools they need to be energy-savvy, but the company also prioritizes environmental sustainability and donates to various outreach organizations in the community, including Texas Children’s Hospital and the Children’s Miracle Network.

Direct Energy offers a multitude of contracts and energy plans as alternatives to the local utility or in competition with the local competitive energy providers. They have four customizable options, including a fixed-rate plan that creates a consistent bill based on a customized contract and offers protection from changes in energy market prices. They also offer a free electricity plan which is a time-of-use plan that offers some free electricity depending on daily and weekly energy usage. For natural gas, Direct Energy offers only a fixed-rate plan in some locations.

In Texas, Direct Energy offers a pre-paid electricity plan, Power-To-Go, a payment option that lets you buy electricity as you need it. There’s no deposit, no contract term required, and the price is comparable to other plans in the market. The company offers online bill pay options and smart home bundles.

Satisfied Direct Energy customers say that the company has fantastic competitive rates, great customer service, and a user-friendly website. Direct Energy’s services are very simple and cost-effective, and they treat customers with the utmost respect.

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